Frozen Clerk

Hy-Vee•Omaha, NE

2d•Onsite

About The Position

At Hy-Vee, our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. This role provides prompt, efficient, and friendly customer service. Responsibilities include rotating and replenishing merchandise, ensuring cleanliness and safety in the department, and checking case temperatures for correctness and consistency. The Frozen Foods Clerk is accountable and reports to the District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home, Frozen Department Manager, and Service Managers. There are no positions that report to the Frozen Clerk.

Requirements

Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
Ability to do arithmetic calculations involving fractions, decimals, and percentages.
Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.
No education requirement.
Six months or less of similar or related work experience preferred.
Must be 18+.

Responsibilities

Provides prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
Makes an effort to learn customers’ names and to address them by name whenever possible.
Assists customers by escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, and performing other tasks in every way possible to enhance the shopping experience.
Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
Rotates and replenishes merchandise and ensures highest quality standards are met.
Ensures cleanliness in the department, cleans off the cases, sweeps the floor, etc.
Ensures merchandise is displayed neatly on the shelves and labels are readily visible to customers (faces merchandise).
Builds end caps display and fills these areas through the week as necessary.
Unloads trucks, checks in product, puts product away, and may review invoices.
Ensures storage area is organized, the floor is not slippery, and the temperature is constant and correct.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Orders product and supplies as necessary.
Assists with inventory.
Prices products for customers as necessary.
Assists in other areas of store as needed.
Performs other job related duties and special projects as required.