Frontline Worker

The Salvation Army Canada and Bermuda Territory•Brampton, ON

1d•CA$24 - CA$24•Onsite

About The Position

This role is responsible for providing front line service to the clients within the context of the overall operations, including maintaining the security of the facility and its clients, direct support, assistance and encouragement to the clients. The role contributes to the broader mission and values of The Salvation Army, upholding standards of service that reflect its spiritual and social commitment to the community.

Requirements

Diploma/Degree in Social Science or equivalent education and experience.
Criminal Police Investigation Check (CPIC)
Appropriate Immunization Measures
Current Certification in First Aid/CPR
Crisis Intervention Training (CPI)
Suicide Prevention
Health and Safety
Customer Service Training
Armatus Abuse Prevention Training
Valid G license
Completion of a formal post-secondary/college certificate program in Social Work or related field.
Valid Driver’s License and clear driver’s abstract is required.
At least one year of related experience is a minimum requirement for this role
Knowledge of client community.
Knowledge of community resources.
Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
Good oral and written communication skills.
Good conflict-resolution skills and ability to de-escalate the situation.
Adaptability to change and frequent interruptions.
Ability to work effectively in a team-oriented environment and take the initiative.
Demonstrated attention to detail with good analytical and problem-solving skills.
Demonstrated patience, understanding, and professionalism in all interactions.
High level of integrity, confidentiality, and professional ethics, with a balanced sense of fairness and flexibility.
Strong organizational skills and the ability to follow detailed instructions accurately.
Excellent interpersonal and communication skills, including active listening, empathy, and the ability to work effectively with staff, clients, families, volunteers, and visitors from diverse cultural backgrounds.

Nice To Haves

experience with frontline work in a social service setting is a strong asset.
An alternative level or combination of education and experience may be acceptable.

Responsibilities

Takes responsibility for routine intake processes and decisions, following standard procedures and directs clients to appropriate shelter services
Records all information as per policy
Liaises with referral sources and other external agencies as needed (for example: welfare, police, urgent situations, medical facilities, etc.)
Fosters positive relations with community social services agencies/resources
Answer incoming inquiries and direct as needed
Adhere to standards that are consistent with the values & philosophy of The Salvation Army and Peel Residential Services mission and values
Performs other duties as assigned