Frontline Training and Development Coordinator

Community Health Centers of South Central Texas • Gonzales, TX

11d • $18 - $22 • Hybrid

About The Position

Community Health Centers of South Central Texas (CHCSCT, Inc.) is seeking an energetic and knowledgeable Frontline Training and Development Coordinator to help their frontline teams grow, learn, and succeed. This is a hands-on training and development role for Customer Service Representatives (CSRs), working collaboratively with Lead CSRs, clinic leadership, Eligibility, Quality Improvement, and other teams. The role focuses on being a technical resource, bringing innovation to the frontline, and making training effective.

Requirements

• Strong communicator who genuinely enjoys teaching and developing others.
• Knowledgeable about healthcare front office operations, registration, scheduling, eligibility, or similar functions.
• Creative and willing to look for new and better ways to accomplish the work.
• Comfortable providing one-on-one coaching and group training.
• Detail-oriented and able to recognize patterns, trends, and opportunities for improvement.
• Collaborative, approachable, and comfortable working with employees at different experience levels.
• Able to balance technical accuracy and compliance with a positive, engaging approach to training.
• Able and willing to travel regularly between CHCSCT locations. Travel is an essential requirement of this position.

Nice To Haves

• Experience with electronic health records is preferred.
• eClinicalWorks experience is a plus.

Responsibilities

• Train and coach new and existing frontline staff.
• Conduct chart, registration, eligibility, and workflow audits to identify trends and training opportunities.
• Turn audit findings and recurring challenges into practical training and coaching.
• Partner with Lead CSRs and frontline teams to strengthen workflows and consistency across locations.
• Support the rollout of new or updated policies, programs, systems, and workflows.
• Keep training materials, competency tools, workflow guides, and procedures current and easy to use.
• Share trends, compliance concerns, and improvement opportunities with Training and Development, Quality Improvement, and appropriate leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed