Frontline Support Lead engineer / TPM

Capgemini • Austin, TX

4d • Onsite

About The Position

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Seeking a hands-on MCAD Support Engineer to manage and support engineering user environments, virtual desktops, and applications across a mixed Windows and Linux ecosystem. The role focuses on ensuring seamless user experience, application performance, and infrastructure stability.

Requirements

• Experience with VMware Horizon / Omnissa Client.
• Strong understanding of Windows-based user environments and troubleshooting.
• Working knowledge of Linux systems and basic administration.
• Experience with SMB/CIFS, file shares, and access issues.
• Familiarity with NX and Teamcenter.
• Knowledge of application deployment and support.
• Basic understanding of networking and VPN troubleshooting.
• Good communication and problem-solving skills.

Nice To Haves

• Exposure to Ansys/FEA tools
• Experience working in HPC environments
• Proficiency in macOS Horizon client troubleshooting
• Basic scripting or automation knowledge

Responsibilities

• Support VMware Horizon / Omnissa environments (VDI sessions, connectivity, performance)
• Manage user accounts, access, and end-user environments.
• Troubleshoot SMB/CIFS shares, mapped drives, and application issues.
• Support Siemens NX, Teamcenter, and engineering applications.
• Handle software deployment, updates, and lifecycle management.
• Perform L1–L2 troubleshooting across OS, network, and application layers.
• Support backend systems including Linux environments and compute/HPC setups.
• Diagnose network/VPN issues impacting users and applications.
• Collaborate with cross-functional teams and ensure SLA adherence.

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed