Rock City Enterprises Frontline Partner

Rock City Enterprises•Lookout Mountain, GA

2d•Onsite

About The Position

Rock City Enterprises is seeking enthusiastic, service-focused individuals to join their team as Front-Line Partners. This role is crucial for daily operations across various departments including Admissions, Guest Relations, Retail, Food & Beverage, Attractions, Operations, Hospitality, and Special Events. The Front-Line Partner is responsible for delivering exceptional guest service, supporting operational needs, and fostering a positive, team-oriented environment. They aim to create welcoming, safe, and memorable experiences while embodying Rock City Enterprises’ mission and Culture of Excellence. Responsibilities will vary based on operational needs, assigned location, and individual strengths, all under the guidance of team leadership. The position supports the company's mission: “To enrich lives through Wonder and Connection.”

Requirements

Previous guest service, hospitality, retail, food service, tourism, or customer service experience preferred but not required.
Equivalent combinations of education and experience will be considered.
Willingness to learn through hands-on training required.
Friendly, outgoing, and professional demeanor.
Strong communication and interpersonal skills.
Ability to work effectively in a fast-paced, team-oriented environment.
Ability to follow directions and adapt to changing operational needs.
Strong commitment to guest service and teamwork.
Basic math and cash-handling skills may be required depending on the assignment.
Flexible availability, including nights, weekends, holidays, and special events as needed.
Ability to work indoors and outdoors in varying weather conditions, depending on the assigned area.
Regular use of hands and fingers.
Frequent standing, walking, stooping, kneeling, or crouching.
Ability to lift and/or move up to 25 pounds.
Ability to remain on feet for extended periods.
Ability to work in high-guest-volume environments.

Responsibilities

Deliver excellent guest service to internal and external customers in alignment with Rock City Enterprises’ mission, culture, and values.
Model professional, friendly, and respectful interactions with guests and partners at all times.
Create welcoming and memorable experiences for guests through positive engagement and service.
Support Rock City Enterprises’ Culture of Excellence through teamwork, communication, and accountability.
Support daily operations within the assigned team or location.
Perform assigned tasks efficiently while maintaining quality and safety standards.
Assist guests by answering questions, providing directions, and resolving concerns professionally.
Work collaboratively with team members and leadership to ensure operational success.
Maintain clean, organized, and guest-ready work areas.
Follow company policies, procedures, and safety standards consistently.
Support opening, closing, and special event operations as assigned.
Perform other duties as assigned by management.