Front Office - TFSM

PRIMARY CARE PARTNERS INC • Grand Junction, CO

1d • Onsite

About The Position

At Primary Care Partners, we believe that taking care of our team is just as important as taking care of our patients. The Front Office position is responsible for managing all incoming calls, scheduling and canceling patient appointments, greeting and checking patients in and out, and collecting payments and co-payments. This role also involves setting up follow-up appointments, monitoring doctor schedules, and providing excellent customer service while maintaining a pleasant working environment for all staff.

Requirements

• One - three years’ experience in office setting
• Familiarity with general office procedures
• High School Diploma
• Must have phone skills and pleasant phone voice
• Customer service oriented
• Some computer skills
• Be able to multi-task
• Perform well under pressure
• Able to work at a fast pace

Responsibilities

• Answer phones (primary) and handle calls appropriately
• Schedule and cancel appointments appropriately
• Confirmations for next day appointments
• Check patients in and out
• Check in patients using Phreesia and PM
• Monitor schedules daily for appropriateness and flow
• Retrieve messages from answering service
• Enter legal document papers
• Add new patient accounts
• Support medical records as needed
• Scan documents into patient charts
• Send outgoing faxes
• Portal invites and help with portal questions
• Collect co-pays, payments or past due amounts
• Responsible for assigned change drawer
• Check Medicaid eligibility and RMHP eligibility
• Collect Choice forms for RMHP and Prime mcd and documents as needed
• Gather and enter correct demographics
• Copy insurance card
• Facilitate getting ill patients to the back
• Help problem solve patient issues
• Updates in EHR
• Enter no shows, cancellations, and reschedules
• Manage drawer for paperwork, samples, etc.
• Pick-ups by patient
• Sort incoming faxes to provider folders, med recs, other divisions, etc.
• Work in multiple applications
• Effectively communicate with providers and other staff
• Maintain orderliness and cleanliness of front office and patient waiting area
• Other duties as assigned

Benefits

• Base pay $16.25-19.25
• Benefits $7-8 Combined with base pay
• Robust Benefit coverage
• Outstanding retirement including annual 401k contribution
• Profit sharing
• 100% coverage for Health insurance
• Life insurance
• Disability insurance
• Dental insurance
• Vision insurance
• Critical illness and injury coverage
• Long term care
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees