Front Office

Palo Verde Hematology Oncology LTD • Glendale, AZ

2d • Onsite

About The Position

Position Summary: Check in patient/collect copayments/Greets all patients presenting a warm and caring environment. The essential functions include, but are not limited to the following: Greet Patients, Verify patient demographics and insurances, Update any changes in ONCO EMR and Unlimited Financials (patient’s account), Scan insurance card(s), Notify Billing Department of insurance changes/additions, Collect and post copays/payments, Generate receipt for copays/payments, Maintain daily copay/payment collection process, Notify appropriate department of patient arrival, Balance daily receipts against Payment Review Report, Schedule appointments, Follow up appointment telephone requests, Walk In pts, New Patients go to New Patient Scheduler, Reschedule cancelled appointments, Cross train new front desk personnel, Other tasks as requested by management, Other tasks Site Specific.

Requirements

• Ability to apply a common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving occasional, last-minute changes in generally standardized situations.
• High school diploma or a GED
• Six months related experience and / or training

Responsibilities

• Greet Patients
• Verify patient demographics and insurances
• Update any changes in ONCO EMR and Unlimited Financials (patient’s account)
• Scan insurance card(s)
• Notify Billing Department of insurance changes/additions
• Collect and post copays/payments
• Generate receipt for copays/payments
• Maintain daily copay/payment collection process
• Notify appropriate department of patient arrival
• Balance daily receipts against Payment Review Report
• Schedule appointments
• Follow up appointment telephone requests
• Walk In pts
• New Patients go to New Patient Scheduler
• Reschedule cancelled appointments
• Cross train new front desk personnel
• Other tasks as requested by management
• Other tasks Site Specific

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED