Front Office Team Lead- Private Practice

Richmond Heart and Vascular Associates•Mechanicsville, IA

About The Position

The Front Office Team Lead serves as a key leader and resource for front desk staff, ensuring efficient daily operations and exceptional patient experience. This role supports staff development, enforces office procedures, and promotes a collaborative, patient-centered environment. The Team Lead exemplifies professionalism, accountability, and a commitment to high-quality care while helping the practice run smoothly and effectively.

Requirements

High school diploma or equivalent required
2+ years of medical front office experience (lead or supervisory experience preferred)
Strong knowledge of insurance verification, scheduling, and patient intake processes
Experience with EMR systems (Athena or similar preferred)
Excellent communication, leadership, and interpersonal skills
Strong organizational skills and attention to detail
Ability to multitask in a fast-paced environment
Customer service–focused mindset

Nice To Haves

lead or supervisory experience preferred

Responsibilities

Provide day-to-day guidance, training, and support to front office staff
Assist with onboarding and training of new hires
Lead by example in professionalism, communication, and patient care
Motivate team members and foster a positive work environment
Address performance concerns and provide constructive feedback
Greeting patients professionally both in person and on the phone
Verifying insurance and financial information and collecting patient co-payments
Notifying providers of patient arrivals and monitoring patient wait times
Quickly answering or properly referring questions and issues
Efficiently coordinate patient appointments to maximize provider schedules, while enhancing patient satisfaction
Ensuring availability of treatment information by accurately inputting and updating patient information into the electronic medical record
Managing the operations of the front office
Responsible for cash posting (collecting and balancing drawer)-Team lead will choose a team member to manage the petty cash box. Review the completed cash ledger daily to confirm accurate cash balance
Responsible for patient balance collections. Coordinate with front manager on weekly/monthly collection goals for outstanding patient balances. Provide training to other team members on balance collection process
Responsible for orientation & training of new hires. Coordinate with front office manager for Athena training sessions. Teach the new team member about company policies, team goals, explain role and daily responsibilities. Introducing new hires to the staff and providers
Lead and motivate the team
Manage performance providing support and training
Resolve escalated patient issues
Coordinate with other departments to promote open communication to help ensure delivery of the highest quality care to our patients
Manage attendance and coverage for planned and unplanned absences
Create and implement new front office procedures as needed to improve daily workflow
Other miscellaneous duties as assigned