Front Office Supervisor

Remington Hospitality • Virginia Beach, VA

8d • Onsite

About The Position

The Front Office Supervisor is responsible for ensuring proper staffing levels of front office associates, including interviewing, hiring, supervising, training, and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff, and PBX operators. This role requires a complete understanding of Front Office staff's roles and duties, with the ability to perform them at any given time. The supervisor will accurately manage and operate the MICROS system, including all daily transactions and those performed less frequently. They will also accurately check AM and PM discrepancy reports and communicate with Housekeeping and Engineering Departments regarding guest rooms, requests, and maintenance needs, efficiently processing guest requests to the appropriate departments. A key part of the role involves cordially greeting and communicating with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with their needs.

Requirements

• Ability to calmly work with high demand and/or upset guests
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Enjoys working as and being part of a team that provides great experiences for our Guests!

Responsibilities

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed