Front Office Supervisor - Embassy Suites by Hilton Birmingham

Hilton • Birmingham, AL

6d • Onsite

About The Position

The Front Office Supervisor assists with the day-to-day supervision of Front Office operations, ensuring smooth guest check-in and check-out, lobby flow, and service standards. This role provides hands-on leadership to front desk and guest services team members while serving as a key point of contact for guest needs during assigned shifts. The Front Office Supervisor supports operational accuracy, service recovery, and team engagement through strong communication, attention to detail, and visible leadership on the front desk.

Requirements

• Assists with the day-to-day supervision of Front Office operations.
• Ensures smooth guest check-in and check-out, lobby flow, and service standards.
• Provides hands-on leadership to front desk and guest services team members.
• Serves as a key point of contact for guest needs during assigned shifts.
• Supports operational accuracy, service recovery, and team engagement through strong communication, attention to detail, and visible leadership on the front desk.

Responsibilities

• Assists with the day-to-day supervision of Front Office operations.
• Ensures smooth guest check-in and check-out, lobby flow, and service standards.
• Provides hands-on leadership to front desk and guest services team members.
• Serves as a key point of contact for guest needs during assigned shifts.
• Supports operational accuracy, service recovery, and team engagement through strong communication, attention to detail, and visible leadership on the front desk.

Benefits

• 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Employee stock purchase program (ESPP) with a 15% discount on Hilton shares
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving concierge services
• Crisis Concierge for practical support and emotional care during times of loss
• Mental health resources through Employee Assistance Program (EAP), including free counseling and support
• Generous paid time off (PTO)
• Health & welfare benefits including health plans, dental cleanings, and vision coverage
• Retirement plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed