Front Office Supervisor

EOS Hospitality • Southern Shores, NC

1d

About The Position

The Front Office Supervisor is responsible for ensuring that Sanderling quality standards, policies, and procedures are understood and followed by Front Office staff. This role involves assisting Front Office Managers in coaching and training staff on guest loyalty programs and FHR standards of service. The supervisor must maintain high standards of personal hygiene, behavior, and grooming for the team, and tactfully handle guest complaints and comments. A key aspect of the role is ensuring FHR and Forbes Standards are continuously refreshed and effectively utilized. The supervisor will also cooperate with other departments to foster teamwork and perform any other duties as assigned by management.

Requirements

• Minimum of 1 year supervisory experience
• Superior customer service skills
• Demonstrated leadership skills
• Ability to multi-task
• Strong attention to detail and organization.
• Excellent computer skills.
• Ability to work closely and cohesively with other department managers to ensure optimum guest satisfaction.
• Any other duties as assigned.

Nice To Haves

• Previous Front Desk, Guest Services experience preferred

Responsibilities

• Ensure that the Sanderling quality standards, policies and procedures are properly understood and followed through by Front Office staff members.
• Assist the Front Office Managers in coaching and training front desk staff with respect to all guest loyalty programs, including all FHR standards of service.
• Ensure and maintain a very high standard of personal hygiene, behavior and grooming /dress standards of staff
• Handle all guest complaints and comments relating to the department tactfully and resolve as necessary
• Ensure that the FHR and Forbes Standards are continuously refreshed, maintained and used effectively
• Cooperate and coordinate teamwork with other departments
• Perform any other reasonable duties as required by the Front Desk Managers or Guest Services Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed