Front Office Supervisor
About The Position
The Front Office Supervisor is responsible for overseeing all Front Office, Reservation, and Guest Services operations. This includes ensuring customer satisfaction, financial performance, and team member relations. The role requires supporting the training and motivation of Front Office, Reservations, and Guest Service team members, assisting in the maintenance of operating/training manuals, and ensuring compliance with all systems, control policies, and procedures. The supervisor will also support Human Resources functions such as hiring, training, scheduling, and performance evaluation, and may assume Manager on Duty shifts. Developing and maintaining open communication within the department and with other departments is crucial, as is resolving guest problems professionally and ensuring exceptional guest service. The role involves delegating work equitably and assisting with front desk shifts when needed.
Requirements
- Must be available to work a flexible schedule to include nights, weekends and holidays
- High school diploma or equivalent
- Computer skills
- Excellent verbal and written communication skills
- Ability to work in a fast-paced setting
- Ability to stand for the duration of the shift
Nice To Haves
- Previous hotel or resort experience preferred
- A strong desire to make an impact on other people
- An outgoing and engaging personality
Responsibilities
- Support in supervising the training of all Front Office, Reservations, and Guest Service team members and motivate them to perform their jobs effectively.
- Assist in the maintenance of operating / training manuals.
- Responsible for ensuring that the teams comply with all systems, control policies, and procedures.
- Supports Human Resource functions for staff, including hiring, training, scheduling, and evaluating performance.
- Assume Manager on Duty shifts when necessary.
- Develop and maintain open lines of communication within the department and with other departments within the property.
- Resolve guest problems expediently and in a professional manner.
- Ensure exceptional guest service is consistently provided.
- Delegate work among the staff in an equitable manner.
- Assist in covering front desk shifts when needed.
Benefits
- 401k with a company match and immediate vesting after 90 days of service
- Access to multiple free wellness platforms such as SupportLinc and Ramsey SmartDollar for you and all members of your household
- Extensive training programs for hospitality and non-hospitality skillsets
- Pet insurance discounts
- Discounts at hundreds of properties nationwide in the Pyramid Global portfolio
- Medical, dental, vision, and other supplemental benefits like identity theft, legal assistance, and life insurance
- Tuition/education reimbursement eligibility after 12 months of service
- Paid time off
- Retirement
- Employee discounts at hundreds of US and international properties
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
