Residence Inn by Marriott Sedona - Front Office Supervisor

Sunridge Hotel Group•Sedona, AZ

1d•Onsite

About The Position

The Residence Inn by Marriott in Sedona, AZ is seeking a Front Office Supervisor to lead their team. This role is crucial for spearheading customer service, managing guest requests and issues, and acting as the Manager on Duty (MOD) in the Assistant Manager's absence. The ideal candidate is passionate about training and motivating team members, providing exceptional customer service, and making sound decisions to resolve problems. A strong background in leading customer service teams is highly preferred.

Requirements

One-year certificate from college or technical school; or 6 months to 1 year related experience and/or training; or equivalent combination of education and experience.
Hospitality experience required
Marriott Select Service experience preferred
Problem Solving: Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics.
Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance.
Interpersonal: Maintains confidentiality.
Oral Communication: Responds well to questions; Demonstrates group presentation skills.
Team Work: Contributes to building a positive team spirit.
Written Communication: Writes clearly and informatively; Able to read and interpret written information.
Managing People: Makes self available to staff; Continually works to improve supervisory skills.
Organizational Support: Follows policies and procedures including but not limited to, dress code policies
Adaptability: Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality: Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability: Commits to long hours of work when necessary to reach goals.
Initiative: Asks for and offers help when needed.
Planning/Organizing: Prioritizes and plans work activities.
Professionalism: Treats others with respect and consideration regardless of their status or position.
Quality: Looks for ways to improve and promote quality
Quantity: Strives to increase productivity.
Safety and Security: Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

Nice To Haves

A strong background in leading a customer service team is strongly preferred.

Responsibilities

Performs functions of Guest Service Agent as scheduled by Management
Provides training, including safety training, to front office staff as directed by Management
Assists in the selection of Guest Service Agents
Assists in scheduling front desk personnel within budget guidelines to assure adequate staffing
Maintains accurate records including cash flow sheet, direct bill accounts, credit card payments, registration cards, and reservation cards
Corresponds with group and travel agents to answer special requests for rooms and rates
Assists with sales and marketing efforts as directed
Assigns duties to Guest Service Agents and observes performance to ensure adherence to franchise standards, hotel policies and established operating procedures
Answers inquiries pertaining to hotel policies and services
Performs functions of the General Manager in their absence
Assists General Manager in conducting staff meetings
All other duties as assigned