Front Office Supervisor - Meridian and Middleton

Terry Reilly Health Services•Meridian, ID

10d•Onsite

About The Position

At Terry Reilly, we are happy to provide integrated care through our medical, dental and behavioral health services, making us a unique team to be a part of in the Treasure Valley. We believe a healthy community is a thriving community, and our success is a direct result of our mission-driven and talented team. It is important to us that our staff is given a healthy work-life balance, so we support and value your time in and out of the clinic setting. With an impressive benefits package including low-cost healthcare options and loan reimbursement grant opportunities, we hope you will consider joining our growing team! As a working supervisor, this position is responsible for leading front office staff and functions at assigned clinic(s). The front office supervisor focuses staff on achieving a superior patient experience, leading customer service initiatives, and promoting patient access to care. The front office supervisor collaborates with Clinic Leadership and other stakeholders to achieve clinic goals in a patient centered manner. The supervisor provides leadership in establishing and maintaining a professional environment and provides on-going training and support to promote staff development.

Requirements

Associates Degree or 2 years of relevant experience (Healthcare Operations or clinical environment) in lieu of degree
2 years of additional relevant experience in a health care setting
Knowledge of Medicare, Medicaid and major insurance carrier regulations, procedures, and benefit plans.
Strong computer skills, using Microsoft Office products, to include Outlook, Excel and Word.
Demonstrated customer service and communication skillset
Demonstrated ability to operate and navigate patient account information and inquiries, reporting, compile information within an EHR/CRM or other account platform

Nice To Haves

4+ years' experience as a Front Desk or Medical Receptionist Supervisor or lead.
Bachelor's Degree in clinical or business-related field.
Bilingual in English/Spanish
Experience in working with underserved populations.
Typing speed of at least 45-50 wpm.
Certified Coder.

Responsibilities

Leading front office staff and functions at assigned clinic(s).
Focusing staff on achieving a superior patient experience.
Leading customer service initiatives.
Promoting patient access to care.
Collaborating with Clinic Leadership and other stakeholders to achieve clinic goals in a patient centered manner.
Providing leadership in establishing and maintaining a professional environment.
Providing on-going training and support to promote staff development.