Front Office Supervisor (FT) (AM/PM) (Supervisor de Oficina)

EVANS HOTELS LLC•San Diego, CA

6d•$25 - $25•Onsite

About The Position

The Front Office Supervisor (“Supervisor de Oficina”) welcomes our guests with a warm and friendly smile. Courteously and efficiently handle guest arrivals and departures. Coaches and develops associates using a consistent, approachable demeanor while articulating expectations. Proactively provide our guests with personal service and attention that exceeds their expectations.

Requirements

High school diploma or equivalent
Two to four years related experience and/or training.
Experience running shifts, scheduling, performance management, problem-solving, guest servicing and running day-to-day operations.
Availability to work on weekends and holidays is required.
Ability to maintain a friendly, team-oriented, positive attitude and a professional appearance at all times.
Ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 25 lbs.

Nice To Haves

A combination of experience, education, and/or training may be substituted for either requirement.
Experience in dealing with the public is preferred, such as retail cashier, food industry service, guest service with public contacts, etc.

Responsibilities

Conveys a favorable image of the organization by projecting a positive, professional appearance and demeanor to our guests.
Coordinates the desk activities to assure that guest's services standards are consistently met or exceeded.
Coaches and develops associates using a consistent, approachable demeanor while articulating expectations.
Participates in increasing the percentage of return guests by listening to and fulfilling their needs with a caring and responsive attitude.
Contributes to the financial growth of the company by enthusiastically promoting the available amenities and facilities of our hotel.
Plays a key role in ensuring that all guest needs are met in a timely manner by interacting and communicating closely with other departments in the hotel.
Continuously provides excellent customer service when making reservations and use effective up-selling techniques.
Offers and provides assistive devices to our guests with disabilities in a thoughtful and professional manner.
Answers the department telephone with a friendly voice using professional telephone techniques and etiquette.
Inputs information into the hotel computer and maintain guest records accurately and precisely, paying close attention to details and comments.
Maintains a house bank and conform with established cash handling procedures.
Processes guest billing using cash, checks, credit cards and special billing.
Provides a safe and secure environment for both our guests and colleagues by knowing and assisting in safety and emergency procedures.
Performs additional duties and responsibilities as directed by the leadership team.

Benefits

Hands-on manager and leadership training
Employee appreciation days
Staff awards and recognition
Company-wide beach clean-ups and volunteer opportunities
Earn $1000 for Culinary, Engineering, Housekeeping, and $350 for all other roles. for each hired referral at any Evans Hotels property.
Discounted Hotel Rooms for you, family and friends.
Free Employee Parking and/or discounted MTS Pronto card.
Free Meals & Refreshments during working shifts.
Career advancement opportunities!
Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.
Discounts on cell phone bills, shoes, gym memberships, and more!