Front Office Supervisor

Casino Rama Resort•Rama, ON

51d•Onsite

About The Position

The Front Office Supervisor is responsible to ensure a positive guest experience through effective and efficient support and supervision of Front Office, Guest Services and Valet services, its activities and its resources. The Front Office Supervisor must uphold our core values of delivering Diamond Service while building a strong team.

Requirements

Ability to solve problems by analyzing information and using logic to address work-related issues and problems.
Interpersonal skills and ability to build relationships with individuals with diverse personalities and styles.
Knowledge of employment related laws and regulations, including Health and Safety.
Knowledge of hotel operations.
Knowledge of professional housekeeping techniques.
Knowledge of property management systems.
Knowledge of scheduling procedures.
Attention to detail.
Strong understanding of hotel operations and yield management.
Ability to effectively communicate in writing as appropriate for the needs of the audience.
Must provide a clean driver’s abstract.
Driving manual transition vehicle is required.

Nice To Haves

Certificate in Hospitality Management is an asset.

Responsibilities

Oversee the operations of the Front Desk, Guest Services and Valet departments to ensure the achievement of departmental objectives are service quality standards. Provide additional coverage to the Spa in the absence of the Spa Manager.
Plan, organize and monitor daily activities of the team.
Review daily arrivals, identify potential problems with rooms’ activity and take appropriate action.
Communicate with Housekeeping and other departments on the status of guest rooms in a timely and efficient manner.
Review and resolve dispute accounts and Housekeeping discrepancies.
Schedule staff according to productivity standards and forecasted occupancy, adjust as needed throughout the day.
Comply with and report information on department activities and expenses.
Ensuring company policies and regulations are met.
Assist with interviewing, provide training and career development for staff; conduct performance evaluations and provide feedback for employees, follow progressive discipline policies.
Provide input to the department’s monthly expenditures.
Prepare daily shift briefings and meetings for staff and communicate activities in the supervisor’s daily log.
Respond to customer service problems promptly and professionally.
Inspect guest room floors, guest rooms and public areas, inclusive of front of and back of house. Coordinate preventative and corrective maintenance.
Establish and maintain inventories; ordering and receiving of supplies to maintain necessary inventory levels while maintaining the operating budget.
Provide site inspections of hotel and banquet areas.
Keep work areas clean and free of safety hazards, debris and litter, provide safety reminders and training as needed.
Perform all job duties in a safe and responsible manner.
Adhere to departmental quality standards.
Perform other related and compatible duties as assigned.