Front Office Supervisor

Hilton Grand Vacations•New Orleans, LA

8d•Onsite

About The Position

Join the team at Hilton Grand Vacations at Club La Pension in New Orleans as a Front Desk Supervisor! As Front Desk Supervisor, your role is meaningful for driving the success of our resort. You will assist guests and owners with check-in and out as well as giving support and assisting the Front Desk staff with any questions or guest situations. If you believe you are the right fit for this role, we encourage you to apply today.

Requirements

1+ year(s) of management or supervisory experience
2+ year(s) of related experience
Demonstrate leadership skills such as integrity, professionalism, and confidentiality
A courteous and professional attitude when handling upset guests and difficult situations
High school diploma/GED

Nice To Haves

2+ years of management or supervisory experience

Responsibilities

Ensure all guests/owners are being treated in an efficient and courteous manner and that all HGV standards are being applied
Responsible for assisting with training and direct new department employees
Ensure all Front Office quality standards are followed and that all policies and procedures are consistently applied
Work in conjunction with accounting to maintain and minimize levels of account receivables
Coordinate activities with other hotel departments to facilitate increased levels of communication and guest satisfaction
Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guests' expectations
Ensure the timely completion of performance appraisals
Act as a liaison between the resort and timeshare guests/owners to ensure spectacular level of customer service
Facilitate the resolution of any concerns/complaints for the guest and/ or refer and follow-up with appropriate personnel
Other duties as assigned by management.