Front Office Supervisor

Closets By Design Boston • Shirley, MA

4d

About The Position

Closets by Design is a nationally recognized leader in home organizing systems. We design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall beds, garage cabinetry, and more. We are looking for a motivated, organized, and detail-oriented individual with strong leadership skills and a passion for providing superior customer service. We are seeking an enthusiastic and proactive Call Center Supervisor to oversee daily office operations and ensure a seamless experience for both customers and our team.

Requirements

• Strong organizational skills.
• Friendly, customer-focused attitude with a professional demeanor.
• Proficient in computer applications and Microsoft Office software.
• Skilled in coaching front desk staff to deliver exceptional customer service.
• Supervisory experience.
• Minimum of 1 - 2 years.

Responsibilities

• Coordinate designers’ appointment calendars and schedule follow-ups in our CRM.
• Coordinate administrative functions and support sales, production, and installation teams.
• Greet visitors and ensure a welcoming environment.
• Manage customer inquiries and provide timely, solution-oriented responses.
• Assist with paperwork, data entry, and maintaining office records.
• Train and supervise front office staff as needed.

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Free food & snacks
• Health insurance
• Paid time off
• Paid holidays
• Open door policy with your manager

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed