Front Office Supervisor - Hotel Vin Rogers, Autograph Collection

Coury Hospitality•Rogers, AR

2d•Onsite

About The Position

We are seeking an experienced and guest-focused Front Office Supervisor to join the opening team at Hotel Vin Rogers, Autograph Collection. In this role, you will help lead the Front Office team in delivering seamless arrival and departure experiences while ensuring every guest interaction reflects the standards of a world-class lifestyle hotel. You will support daily operations, coach team members in real time, and help create the rhythm and culture of the front office from day one. Opening a hotel is a rare opportunity—one that doesn't come around often. As a member of our opening team, you'll help shape the culture, establish our service standards, and create the experiences that will define Hotel Vin Rogers from the very first guest. This is your chance to build something special alongside a team of passionate Experience Curators who share your commitment to genuine hospitality. Together, we'll create traditions, celebrate milestones, and set the foundation for a hotel our guests, community, and team members will be proud of for years to come. Hotel Vin Rogers, Autograph Collection is an exciting new lifestyle boutique hotel opening in September 2026 in Rogers, Arkansas—and we're building an exceptional opening team to bring it to life. Joining our opening team means helping shape the culture, setting the standards, and creating the experiences that will define the hotel from day one. Every Experience Curator plays a critical role in building something special from the ground up.

Requirements

Previous hotel front office or guest services experience required.
Strong leadership and communication skills.
Ability to multitask and manage guest flow in real time.
Flexible availability, including weekends and holidays.
Strong problem-solving and guest recovery skills.
Have front office or hotel guest service leadership experience.
Stay calm, organized, and confident under pressure.
Understand Marriott brand standards and guest expectations.
Take pride in developing and supporting team members.

Nice To Haves

Supervisory or team lead experience preferred.
Marriott or Autograph Collection experience is a plus.
Proficiency with hotel PMS systems preferred.

Responsibilities

Help lead the Front Office team in delivering seamless arrival and departure experiences.
Ensure every guest interaction reflects the standards of a world-class lifestyle hotel.
Support daily operations.
Coach team members in real time.
Help create the rhythm and culture of the front office from day one.
Support and coaching front desk team members in real time.
Creating smooth, seamless arrival and departure experiences.
Solving guest issues quickly and confidently.
Balancing leadership with hands-on guest service.
Working in a fast-paced, opening environment.
Being part of building a team culture from the ground up.
Lead with both accountability and encouragement.
Help establish a world-class front office operation from opening day.