Front Office Supervisor | Art Ovation Hotel Sarasota

Shaner Hotels • Sarasota, FL

21h • Onsite

About The Position

The Front Office Supervisor will be responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. This role requires a flexible schedule, including weekends, holidays, and varied shifts, with a primary focus on the PM shift. The supervisor will maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Key responsibilities include handling guest complaints to ensure satisfaction, assisting staff with their job functions to provide optimum guest service, and monitoring/maintaining the cleanliness, sanitation, and organization of assigned areas. The role also involves presenting guest folios and processing payments, while adhering to payment, cash handling, and credit policies/procedures. Other duties as assigned.

Requirements

• Minimum one year experience in a similar position.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent.

Nice To Haves

• Prior supervisory experience a plus.
• Some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Supervising all aspects of the Front Desk functions, in accordance with hotel standards.
• Directing, implementing, and maintaining a strong service and management philosophy which serves as a guide to respective staff.
• Maintaining complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
• Handling guest complaints ensuring guest satisfaction.
• Assisting staff with their job functions to ensure optimum service to guests.
• Monitoring and maintaining cleanliness, sanitation, and organization of assigned areas.
• Presenting guest folios and processing payments.
• Adhering to payment, cash handling and credit policies/procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED