Lake Eye Associates - Front Office Supervisor

US Eye•Wildwood, FL

14h•Onsite

About The Position

US Eye, is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. We are one of the nation’s leading multi-specialty physician groups providing patients with care in ophthalmology, optometry, dermatology, and facial surgery. With 50 clinics and 5 surgery centers, led by 95 providers and more than 1,000 team members system wide, we deliver world class care to patients throughout Florida, the Carolinas and Virginia. About Lake Eye Associates: From general eye care to ground-breaking laser cataract surgery and cosmetic eyelid surgery, Lake Eye Associates offers compassionate treatments for a wide range of eye conditions and diseases. Every treatment is performed and managed by our experienced ophthalmologists and helpful, highly trained staff. We also proudly offer on-site optical departments throughout our locations, making us the premier destination for a lifetime of clear and healthy vision. JOB SUMMARY: The Front Office Supervisor is responsible for operations leadership resulting in improved patient satisfaction, increased clinical and professional revenues, improved staff efficiency and reduced costs . Their overall responsibility is for the day -to-day front office operations .

Requirements

Must be able to maintain high degree of confidentiality
Ability to multi-task, work in a fast paced environment and manage time accordingly in order to meet deadlines and requirements of the organization.
Smart, results oriented and high energy professional with a track record of success
Strong work ethic, hands-on individual who can achieve long term systematic process improvements
Demonstrates e xtremely high sense of urgency, capable of handling multiple priori ties and extensive time demands.
Excellent interpersonal, communication and presentation skills.
Ability to interact and communicate effectively with all levels of management, physicians, staff, vendors and patients
A high school graduate or equivalent
Prior medical supervisory
High end customer service experience
Proficiency in Microsoft Word, Excel, PowerPoint and technologically advanced communication systems and devices
Demonstrated ability to do excessive walking, standing, bending and stooping
While performing the duties of this job, the employee is frequently required to stand , sit, use hands to handle or feel objects, tools or control, reach with hands and arms and talk or hear
The employee is occasional ly required to climb or balance, kneel and crouch.
The employee may be required to lift moderately heavy objects (50-90 pounds)
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Responsibilities

Ensures “world class” customer service is delivered on a consistent basis as evidenced by company standards and policies
Provide leadership, direction and coordination of departments relating to patient care
Responsible for personnel management includin g selecting and retaining staff, setting expectations, facilitating development and evaluating performance.
Manage front office staffing schedules as evidenced by physician schedules.
Overall responsibility for ensuring the facility reflects the level o f standards set by the company.
Oversee all levels of the front office, including, but not limited to, check in, check out, medical records and scheduling.
Adherence to applicable laws, regulations and contractual obligations
Follow s the principles of the Compliance Program as well as the US Eye Code of Conduct