Front Office Supervisor

Westgate Resorts • Lynden, WA

1d

About The Position

The Front Desk Supervisor leads the Front Desk, Housekeeping, and Engineering teams to ensure exceptional resort standards, seamless daily operations, and an outstanding owner experience through strong leadership and continuous quality improvement.

Requirements

• High School Diploma required; college degree or equivalent work experience preferred.
• Two to five years of customer service experience required.
• Previous supervisory experience preferred.
• Must hold a valid driver’s license.

Responsibilities

• Lead the Front Desk, Housekeeping, and Engineering teams to maintain all units and public areas to VI Resorts by Westgate standards of cleanliness and quality.
• Partner with the General Manager to foster positive owner relationships and ensure smooth resort operations.
• Provide support to the General Manager as needed, including assuming their duties in their absence.
• Supervise Front Desk staff, including scheduling, performance management, and providing hands-on support.
• Collaborate with department leads to create staff schedules that balance operational needs and budget guidelines.
• Assist in monitoring resort fiscal performance, preparing monthly variance reports, and submitting invoices for products and services.
• Support financial operations by preparing weekly, bi-weekly, and monthly reports and aiding in the annual budget process.
• Represent the resort at HOA meetings and other resort functions as needed.
• Perform other tasks assigned by resort operations leadership to ensure excellence in service and operations.

Benefits

• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Wellness Programs
• Fun, family culture
• Employee Assistance Program (EAP)
• Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED