Front Office Supervisor - Western Region

Mountain Area Health Education Center - MAHEC•Cullowhee, NC

13d•Onsite

About The Position

The Front Office Supervisor will manage the daily functions and staffing needs of the front office in the assigned clinical department. "Western Region" refers to MAHEC Clinical locations in Cullowhee, Franklin, and Brevard.

Requirements

Excellent skills in Microsoft Office including Word, Excel, PowerPoint, and database applications required.
Associate degree, three years relevant experience, or comparable combined education and/or experience required.
Previous experience in a medical office/clinical environment required.
Regular attendance on-site is an essential function of this position.

Nice To Haves

Spanish speaking skills preferred.
Supervisory experience preferred.
Previous experience in patient billing/insurance preferred.

Responsibilities

Leads the front office functions of the business office and makes recommendations for changes to enhance efficiency and work flow.
Coordinates front desk daily operations and staff work flows, shifting as necessary to meet increased demand.
Works closely with the scheduling supervisor in coordinating orientation for all new front office staff, residents, medical students, providers and clinical staff to scheduling/business office operations.
Coordinates completion of special projects by the front desk staff.
Orients new front desk staff to policies, procedures, and processes.
Responds to front office staff employee relations concerns, consulting with Business Office Manager.
Coordinates cross-training of front desk job functions to maximize staff efficiency, including the development and maintenance of a cross training plan.
Leads front desk staff in team and individual meetings on a routine basis.
Ability to perform all front desk functions including check in/check out, scheduling, payment posting, daily deposits, eligibility verification and appointment reconciliation.
Sets the standard of excellent customer service for all front desk staff.
Communicates routinely with Business Office Manager and Scheduling Supervisor to ensure business office operational success.
Evaluates processes and make recommendations to maximize efficient patient flow.
Monitors/sign off on all payment batches and change funds for front desk employees.
Serves as liaison between business office and Centralized Billing Department for purposes of developing appropriate processes to support patient billing functions.
Orders and maintains inventory control of all front office business supplies.
Orients new residents and medical students to front office policies and procedures.