Front Office Supervisor

Freehand•Chicago, IL

13h

About The Position

FRONT OFFICE SUPERVISOR - FREEHAND CHICAGO We need a motivated and passionate Front Office Supervisor to join our Front Office team. Reporting into the Front Office Manager, the successful candidate will ensure effective and smooth running of the Reception and ensure that all Generator guests receive great care and customer service at all times. WHO ARE WE Freehand is on a journey. Appropriate, given that we're a shared accommodation brand. Freehand swung through the US coolest cities on its way to dominating the world. It burst onto the scene in the Americas with the launch of our properties in the country’s biggest markets (NYC, LA, Miami and Chicago) with the acquisition of Freehand Hotels. Created for a new generation of urban travelers, Freehand combines the social culture of a hotel with innovative design by Roman and Williams, comfort and quality food and beverage at an affordable price. No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome Front Office Supervisor. Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Freehand offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Freehand in every destination reflects the unique beat of that city's heart. ABOUT FREEHAND CHICAGO Welcome to Freehand’s second outpost! Designed by Manhattan-based Roman and Williams, the building celebrates the city’s Midwestern heritage with a string of evocative communal spaces and rooms located in the restored 1927 Art Deco building, set among the high-rises of the downtown River North neighborhood – home to some of the city’s best art galleries, boutiques and restaurants. Featuring 217 rooms and amazing public spaces like Café Integral coffee and breakfast bar and the cozy Broken Shaker Bar, it’s a buzzing, busy space that represents the best of Freehand. Between the busy social calendar and the ever-changing makeup of guests and locals coming to play, it’s a particularly fun and fulfilling space for everyone in the Freehand Chicago team to work in. NUTS AND BOLTS OF THE JOB To assist the Front Office Manager in the overall operation of the Front Office duties and assume responsibility in their absence To ensure the standards of work expected are being achieved, thereby maximising sales, revenue and customer satisfaction, measurable by internal and external guest ratings To respond to all customer issues/complaints in a caring and empathetic manner. Listen and show you care by giving your undivided attention and handle any issues/complaints immediately, within your authorisations To train new and existing staff on all Reception Functions in line with the Standard Operating Procedures Handbook and the Training Schedule issued by your Manager To continually monitor staff customer service standards and ensure that staff are providing correct and up to date information to guests and customer service standards are being maintained. Follow up with any staff on any areas that need improving Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.

Requirements

Outgoing, bubbly and have a real passion for your role as Supervisor
A positive approach, excellent organisational skills, and a passion for producing high quality customer care
Strong team player with excellent communication skills
Ability to work in a fast-paced environment
You must be eligible to work in the EU to be considered for this role
At least one year’s previous Reception Supervisory experience
Previous experience in leading and motivating a team
Competent level of IT proficiency

Responsibilities

To assist the Front Office Manager in the overall operation of the Front Office duties and assume responsibility in their absence
To ensure the standards of work expected are being achieved, thereby maximising sales, revenue and customer satisfaction, measurable by internal and external guest ratings
To respond to all customer issues/complaints in a caring and empathetic manner.
Listen and show you care by giving your undivided attention and handle any issues/complaints immediately, within your authorisations
To train new and existing staff on all Reception Functions in line with the Standard Operating Procedures Handbook and the Training Schedule issued by your Manager
To continually monitor staff customer service standards and ensure that staff are providing correct and up to date information to guests and customer service standards are being maintained.
Follow up with any staff on any areas that need improving
Other duties as may be reasonably required will form part of this job description.

Benefits

Birthday holiday in addition to your yearly holiday allocation
Fertility Treatment Support Leave - up to three days' paid leave in any one year for an employee to undergo fertility treatment
Employee Bounty Program providing opportunities to earn a compensation for new hire referrals with no cap on number of referrals made
Company contribution towards gym membership fees for all eligible employees – look good, feel good, work good
Ideas Award - Quarterly award to double gross basic salary for 1 month to employee with most valuable suggestion/feedback
2 free nights’ accommodation across any of our Generator x Freehand properties globally
Reduced room rates for staff as well as friends and family members (we operate in several locations across Europe & US so your next holiday is sorted)
International career opportunities so you can travel the world while working with us (win-win!)
Social events, celebrations calendar & various employee recognition schemes – we never ever need an excuse to let our hair down!
Online learning tools to help you develop, learn and grow
9 holidays
Paid vacations (80 hours per calendar year)
Paid sick leave (40 hours per calendar year)
Medical + Dental + Vision (subsidised contributions)
Life & Disability (employer paid)
Commuter benefits
Voluntary products: Voluntary Life, Legal Shield/ID Shield, Pet Insurance, Hospital Indemnity, critical illness, Accident Insurance and FSA