Front Office Supervisor - Hotel Vin Rogers, Autograph Collection

Coury Hospitality • Rogers, AR

1d • Onsite

About The Position

We’re seeking an experienced and guest-focused Front Office Supervisor to join the opening team at Hotel Vin Rogers, Autograph Collection. In this role, you’ll help lead the Front Office team in delivering seamless arrival and departure experiences while ensuring every guest interaction reflects the standards of a world-class lifestyle hotel. You’ll support daily operations, coach team members in real time, and help create the rhythm and culture of the front office from day one. You're a great fit for this role if you love supporting and coaching front desk team members in real time, creating smooth, seamless arrival and departure experiences, solving guest issues quickly and confidently, balancing leadership with hands-on guest service, working in a fast-paced, opening environment, and being part of building a team culture from the ground up. You should join our team if you believe great leadership starts with example and presence, every guest interaction matters, no matter how small, culture is built day by day, shift by shift, collaboration creates smoother, stronger operations, and hospitality is both service and storytelling.

Requirements

• Previous luxury or high end hotel front office or guest services experience required.
• Supervisory or team lead experience required.
• Proficiency with hotel PMS systems required, Lightspeed preferred.
• Strong leadership and communication skills.
• Ability to multitask and manage guest flow in real time.
• Flexible availability, including weekends and holidays.
• Strong problem-solving and guest recovery skills.

Nice To Haves

• Marriott experience preferred.

Responsibilities

• Help lead the Front Office team in delivering seamless arrival and departure experiences.
• Ensure every guest interaction reflects the standards of a world-class lifestyle hotel.
• Support daily operations.
• Coach team members in real time.
• Help create the rhythm and culture of the front office from day one.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed