Front Office Supervisor

AccorHotel • Austin, TX

2d • Onsite

About The Position

Fairmont Austin, a luxury property with 1,048 guestrooms and suites and over 140,000 square feet of meeting and event space, is seeking a Front Office Supervisor. This role offers an opportunity to be part of an innovative and passionate hotel team. Accor, the parent company, emphasizes personal growth, purpose-driven work, and limitless possibilities for career development. The company culture encourages employees to "Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS".

Requirements

• Excellent team leading skills and team management skills
• Fluent and confident in English, additional National and International language is an asset
• Excellent written and verbal communication, interpersonal and leadership qualities
• Strong guest service orientation and training skills background preferred
• Maintains professional and pleasant body language at all times

Nice To Haves

• Previous experience is an asset
• Degree or diploma (preferred in Hospitality and/or Tourism Management)

Responsibilities

• Consistently offers professional, engaging and friendly service
• Ensure that all Front Desk colleagues are familiar and updated with hotel’s product and services
• Establishes a rapport with guests and maintains good customer relationship
• Works in full cooperation with other departments to make sure the guest is of the utmost priority
• To ensure the safe running of the hotel
• Reviews the arrival report and VIP’s to ensure all special requirements are met or exceeded
• Suggesting and attending regular training on updated topics and respective skill set as required by the team
• Communicate and liaise effectively with other leaders in the department and hotel
• Achieves and creates an environment that allows colleagues to achieve job fulfillment and clear growth path for career development with Fairmont Hotels and Resorts
• Execute all tasks related to financial activities adhering to the laid down policy and procedures and ensuring accuracy in record keeping
• Promote our upsell program per brand Standards
• All other reasonable duties as assigned

Benefits

• Paid time off
• Medical, Dental and Vision Insurance
• 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Educational Assistance for further development
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree