Front Office Supervisor (Pediatrics)

CHAS Health • Spokane, WA

4d • $26 - $38 • Onsite

About The Position

The Front Office Supervisor will provide outstanding customer service at all points of contact by managing resources based on patients health care needs and providing leadership to the front office and scheduling team. CHAS Health is committed to providing high-quality, evidence-based care in a convenient, neighborhood setting, removing barriers to care and treating everyone with dignity and respect. The organization is expanding and seeking dedicated individuals to make a difference in patient lives.

Requirements

• HS diploma or equivalent preferred.
• Experience working in front office setting or customer service required.
• Supervisory experience preferred.
• Experience with front office and operational metrics preferred.
• Excellent interpersonal, listening, verbal and written communication skills required.
• Computer skills required.
• Ability to document information electronically clearly and efficiently, using medical terminology and accurate spelling required.
• Ability to organize and lead a team of people to accomplish goals required.
• Compassion for patients required.
• Commitment to supporting a safe, respectful, equitable, and inclusive environment required.

Responsibilities

• Provides excellent customer service as first point of contact for CHAS Health.
• Ensures front office employees are scheduling patients appropriately based on established scheduling guidelines so clinic teams can achieve target productivity expectations.
• Trains and supervises front office and scheduling staff.
• Coaches and develops staff to encourage accountability, teamwork and employee engagement.
• Performs data compilation, reporting and tracking functions related to operational metrics such as appropriate scheduling practices and full and accurate patient registration.
• Performs many front office and scheduling duties as needed.
• Performs other duties assigned, including supporting the CHAS Health Mission and Core Values.

Benefits

• Annual milestone bonus for all eligible employees! $500 for every year worked, up to $5,000.
• Robust health coverage with employer-offered medical, dental, vision, long-term care, and life insurance.
• 401(k) with up to 6% employer match for a retirement plan that invests in your future.
• Work/life balance—enjoy more than six (6) weeks of paid time off (PTO) annually for full-time employees, to recharge and refresh.
• Tuition assistance and student loan repayment—let CHAS Health pay for your education!
• Up to $7,500 for childcare annually through reimbursement, to help you balance work and family life.
• CME and license fee reimbursement—we've got you covered.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED