Front Office Staff

Carolinas Dentist•Garner, NC

About The Position

The Front Office Staff is responsible for creating a warm, welcoming, and exceptional experience for every patient from check-in through check-out. This role involves managing appointments, verifying insurance, discussing treatment plans and financial responsibilities, and maintaining accurate patient accounts. The ideal candidate will have strong communication and organizational skills, a passion for patient care, and experience in a dental front office setting.

Requirements

High school diploma or equivalent required.
Minimum of two years of front office experience.
Proficiency with Microsoft Office Suite.
Strong communication and interpersonal skills with a genuine passion for helping patients.
Ability to multitask, prioritize, and remain organized in a fast-paced environment.
Strong attention to detail and follow-through.
Comfortable discussing treatment, insurance benefits, and financial responsibilities with patients.
Positive, team-oriented attitude with a willingness to support others and take ownership.
Ability to communicate professionally and effectively with both patients and team members.

Nice To Haves

Dental experience strongly preferred.
Dental front office experience with scheduling, insurance verification, treatment presentation, and financial discussions preferred.
Knowledge of dental software strongly preferred; experience with Open Dental is a plus.
Bilingual in English and Spanish preferred.

Responsibilities

Create a warm, welcoming, and exceptional experience for every patient from check-in through check-out.
Schedule, confirm, and manage patient appointments while maintaining an efficient and productive doctor and hygiene schedule.
Verify insurance benefits and eligibility for all applicable clinical appointments.
Present and discuss treatment plans with patients, helping them understand their recommended care and next steps.
Conduct financial consultations and clearly communicate treatment costs, insurance benefits, and available payment options, as applicable.
Collect patient payments and all monies due for services rendered.
Maintain accurate patient accounts and support Accounts Receivable processes, including billing statements, aging reports, and collections, as applicable.
File and follow up on insurance pre-determinations and other insurance-related needs.
Check patients in and out efficiently while ensuring all necessary documentation and information is completed accurately.
Proactively communicate with patients regarding appointments, treatment, insurance, and financial questions.
Partner closely with the clinical team to ensure smooth patient flow and a positive patient experience.
Take ownership of schedule opportunities, cancellations, and openings by working proactively to keep the schedule full and productive.
Maintain a clean, organized, and professional front office environment.
Support practice goals and contribute to a positive, accountable, and team-oriented culture.
Participate in team meetings, training, and ongoing development to strengthen both individual and practice performance.