Front Office Specialist

Retina Specialty Institute•Pensacola, FL

8d•$17 - $20•Onsite

About The Position

We are hiring a front-facing professional who understands that exceptional patient care begins long before a provider enters the room. This role is designed for someone who brings warmth, confidence, and emotional intelligence to every interaction and takes pride in creating a calm, welcoming environment in a fast-paced clinical setting. This is not a basic reception role. The right candidate sees this position as a place to grow, contribute, and raise the standard of patient experience.

Requirements

Associate degree or higher required
At least one year of customer service or patient-facing experience
Ability to travel consistently to nearby clinic locations
Successful completion of a Level 2 background screening as required by AHCA.

Nice To Haves

Experience in a medical, dental, or healthcare setting
Associate degree or higher
Bilingual skills

Responsibilities

Serve as the primary point of contact for patients and visitors
Manage patient arrival and departure processes with accuracy and compassion
Schedule appointments, testing, and follow-up visits per clinical direction
Gather, verify, and maintain patient demographic and insurance information
Confirm insurance eligibility and secure authorizations as needed
Collect patient financial responsibility, including co-pays and balances
Upload and organize documentation within the electronic medical record
Prepare patient charts in advance to support clinic readiness
Maintain clean, orderly, and welcoming patient areas
Support patients who may be anxious or unwell with patience and care
Travel regularly to clinic locations within an approximate one-hour drive radius