Front Office Specialist - Columbia County Medical Center

Wellstar Health System • Magnolia, AR

2d

About The Position

The Front Office Specialist (FOS) provides exceptional customer service to Wellstar patients and customers while supporting the medical practice’s operations. The position greets and registers patients, answers calls, schedules appointments, manages cash and payments, and performs administrative functions. It requires multitasking and communicating with a range of customers and team members. The role is for a new medical office opening in November 2026.

Requirements

• High school diploma or GED.
• Previous customer service experience is required.
• Computer skills are essential.
• Knowledge of insurance filing and requirements.
• Strong verbal and written communication skills.

Nice To Haves

• Two years of administrative front-office experience in a physician practice or healthcare setting.
• Medical terminology, including CPT-4, ICD-9, and HCPCS coding.

Responsibilities

• Greet patients and guests warmly in person and by telephone, identify oneself and the practice, and follow AIDET principles.
• Answer incoming calls, direct callers to appropriate personnel, take messages in the EHR when appropriate, handle non-clinical processes, and schedule appointments.
• Communicate promptly with patients about delays or waits for care.
• Work collaboratively with clinical staff and providers.
• Monitor call queues, respond to voicemails and messages promptly, and offer call-backs to patients who have been on hold too long.
• Register and schedule patients, verify insurance eligibility through Experion, check patients in, scan insurance cards and identification into the EHR, and ensure required paperwork is complete.
• Collect co-pays and outstanding balances in accordance with the WMG LD90 cash management policy.
• Manage the cash allowance, verify opening balances, account for change and collections, and accurately balance superbills or posting reports with the bank bag at daily close.
• Check patients out, collect deductibles or self-pay balances, arrange payment plans, and schedule follow-up appointments.
• Contact patients with appointment reminders.
• Coordinate pharmaceutical representatives, visitors, sample pickups, and other clinic requests with the clinic.
• Perform other duties as assigned by management and comply with Wellstar Health System policies, standards of work, and code of conduct.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED