Front Office Specialist- Glenway Pediatrics
About The Position
At TriHealth Glenway Pediatrics, our Front Office Specialists are the welcoming face of care for children and families. You’ll work in a supportive, team‑based environment where compassion, organization, and great communication truly make a difference—helping families feel confident and cared for from the moment they walk in. We offer career growth opportunities, a comprehensive benefits package, and competitive pay based on level of education and experience. Apply today and grow your career with a team that truly values you. This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; completing daily bank deposit; day-end reconciliation duties. Some locations also require this position to complete charge/receipt-entry and charge-receipt summaries for all office-related services.
Requirements
- High School Diploma or GED degree (Required)
- 3 - 4 years experience in a related field (Required)
Responsibilities
- Answering, handling and screening incoming telephone calls
- Greeting and registering patients
- Filing and preparing charts
- Performing check-out functions, including review of encounter form data, collection of co-payments, and scheduling follow-up appointments
- Completing daily bank deposit
- Performing day-end reconciliation duties
- Completing charge/receipt-entry and charge-receipt summaries for all office-related services (for some locations)
- Demonstrating flexibility and taking initiative in seeking or accepting additional assignments
- Scheduling patient appointments
- Informing department of issues
- Accurately inputting patient registration information and updating patient insurance and demographic information
- Accepting payments and logging appropriately
- Demonstrating courtesy and respect toward families, community professionals and agencies, office personnel and team members
- Following JCAHO and HIPAA protocols; access to patient information will be limited to what is necessary to perform the job
- Handling patient complaints and referring to manager as appropriate
Benefits
- career growth opportunities
- comprehensive benefits package
- competitive pay based on level of education and experience
- medical
- dental
- vision
- paid time off
- retirement plans
- tuition reimbursement
- up to a $1,000 Sign On Bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
