Front Office Specialist- Northcreek Family Practice
About The Position
Join our TriHealth Northcreek Family Practice team as a Front Office Specialist and be the first point of connection for patients—creating a welcoming, efficient, and compassionate experience from the moment they walk in. In this role, you’ll play a vital part in supporting patient care by coordinating appointments, managing workflows, and ensuring every interaction reflects our commitment to exceptional service. If you’re organized, people-focused, and passionate about making a difference in your community, this is a great opportunity to grow within a supportive, team-driven environment. We offer career growth opportunities, a comprehensive benefits package, and competitive pay based on level of education and experience. Apply today and grow your career with a team that truly values you.
Requirements
- High School Diploma or GED degree (Required)
- 3 - 4 years experience in a related field (Required)
Responsibilities
- Answers incoming telephone lines and handles and distributes calls.
- Demonstrates flexibility and takes initiative in seeking or accepting additional assignments.
- Schedules patient appointments.
- Informs department of issues.
- Accurately inputs patient registration information and updates patient insurance and demographic information.
- Accepts payments and logs appropriately.
- Demonstrates courtesy and respect toward families, community professionals and agencies, office personnel and team members.
- Follows JCAHO and HIPAA protocols; access to patient information will be limited to what is necessary to perform the job.
- Handles patient complaints and refers to manager as appropriate.
- Answering, handling and screening incoming telephone calls
- Greeting and registering patients
- Filing and preparing charts
- Check-out functions, including review of encounter form data
- Collection of co-payments
- Scheduling follow-up appointments
- Completing daily bank deposit
- Day-end reconciliation duties
- Completing charge/receipt-entry and charge-receipt summaries for all office-related services.
Benefits
- medical
- dental
- vision
- paid time off
- retirement plans
- tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
