Front Office Specialist

OneOncology • Tucson, AZ

2d

About The Position

Our practice is built on a foundation of clinical excellence, compassionate support, and commitment to helping our patients through very difficult times in their lives. Every member of our team shares and is dedicated to our common goal of improving our patients’ experience, lives and outcomes. This ambitious and important goal is what motivates the selfless, collaborative, courageous and exceptional people who make up our organization. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Requirements

• High school diploma or equivalent
• Familiar with medical terminology, procedures and diagnosis
• Ability to prioritize and manage multiple tasks in a stressful environment while providing positive interactions with patients and outside entities

Nice To Haves

• Prefer at least 3 years’ medical office experience, preferably in a hematology, medical oncology, radiation practice

Responsibilities

• Patient Check In: Must be compassionate, attentive and professional during interactions with our patients, providers and co-workers. Maintains composure in difficult situations utilizing customer service skills. Collect copays. Check in patients. Helps to update patient demographics. Inform financial counselor of any insurance changes.
• Scheduler: Completes patient check-out. Obtains pertinent patient data, pre-certifications and insurance authorization to schedule imaging studies, diagnostic tests or outside referrals. Coordinates scheduling of tests/procedures with patients and informs patients of special instructions prior to appointment/procedure. Works directly with the provider and serves as the point person when the provider needs to contact a referring physician, specialist, patient, hospitalist, lab, etc. Respects the dignity and confidentiality of patients. Maintains a good attendance record and reports on time for work. Maintains a professional attitude and appearance. Complies with clinic safety policy and procedures. Possesses good communication skills that lend to a team-oriented work environment. Attends staff meetings as scheduled. Performs all other duties as assigned.
• Medical Records: This position updates, maintains, and reviews each patient’s chart to make sure that the charts have all the current information. Works Medical records inbox and routes documents to the patient chart and tasks to the appropriate team member. This position verifies that patients’ chart is completed prior to visit with provider.
• New Patient Scheduler: Access New Patient Inbox. Schedule New Patients according to site requirement. Review information to ensure all required documents are received from referring providers.
• Telephone Operator: Professionally answer and process incoming telephone calls timely and accurately. Scheduling, changing, or canceling patient appointments according to physician protocols. Route calls to the appropriate members of the ABCS team. Task information to team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED