Front Office Specialist

TriHealth•Montgomery, OH

2d•Onsite

About The Position

At TriHealth, our Front Office Specialists are the first connection patients make with our care teams — setting the tone for a positive, compassionate, and seamless experience. When you join TriHealth, you join a system committed to caring for people: our patients, our community, and you.

Requirements

High School Diploma or GED degree (Required)
3 - 4 years experience in a related field (Required)

Responsibilities

Answers incoming telephone lines and appropriately handles, directs, and distributes calls.
Demonstrates flexibility and takes initiative in seeking or accepting additional assignments.
Schedules patient appointments and promptly informs the department of any issues.
Accurately inputs patient registration information and updates insurance and demographic data.
Accepts patient payments and records them accurately.
Demonstrates courtesy and respect toward families, community professionals, agencies, office personnel, and team members; follows JCAHO and HIPAA protocols with access limited to job‑related information.
Handles patient complaints and refers concerns to the manager as appropriate.
Answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts.
Check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; completing daily bank deposit; day-end reconciliation duties.
Completing charge/receipt-entry and charge-receipt summaries for all office-related services.