Front Office Specialist
About The Position
Gastro Florida is seeking a competent, conscientious, service-oriented individual with strong character to work at the front desk of one of their gastroenterology offices. This individual will be responsible for checking patients in and out with a smile, and performing billing, scheduling, and telephone-related functions. The role operates under the direction of the office's Practice Manager or their designee. Gastro Florida is the largest gastroenterology group in Tampa Bay with over 65 providers and over 25 locations in Pinellas, Hillsborough, Pasco, Hernando and Polk counties. They offer G.I. screening & treatment, colon cancer prevention, non-surgical cancer intervention, IBD infusions & therapy, nutrition & weight loss services, monitoring between visits, pharmacy & pathology services, and the latest therapies, including clinical research, to provide an integrated patient experience. Their mission is to provide general and advanced/interventional gastroenterology services in an Affable, Affordable & Accessible manner for Accurate Answers.
Requirements
- High school graduate
- 2 years of medical office experience
- At least 1 year of experience in a specialty practice
- Utilized EMR/practice management systems
- Criminal background and drug screening required
- Excellent professional references required
Nice To Haves
- Work experience from employers that emphasize excellent customer service (e.g. Publix, Disney)
- Spanish fluency (for some openings)
Responsibilities
- Greet and arrive all patients in a courteous manner.
- Ensure patients complete the required documentation and their information (insurance, demographic, etc) is current.
- Enter appropriate data into EMR.
- Collect any patient copayments and balances.
- Room the patient in the clinic area (at some practices).
- Inquire if patient has any more questions from their visit and alert supervisor if service recovery is needed.
- Collect any co-insurance or balances not collected during check-in.
- Schedule follow-up appointments.
- Schedule office appointments and, if applicable, surgery facility procedures.
- Request PCP or referring doctor, authorization, office notes, and diagnosis codes related to the procedure(s).
- Respond to requests for medical records or other forms to be completed by providers.
- Recommend actions and strategies to improve patient access.
- Patient registration if scheduling a new patient.
- Charge capture of physician services as necessary.
- Participate in patient financial assistance.
- Maintain current with HIPAA and other compliance training.
- Reconcile daily charges and payments received; and prepare daily bank deposit.
- Assist in collection efforts via phone.
- Triage incoming phone calls in an effective manner.
- Perform other duties as assigned (~5%).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
