Front Office Specialist- Western Ridge Internal Medicine

TriHealth•Green Township, OH

18h•Onsite

About The Position

Join our TriHealth Western Ridge Internal Medicine team as a Front Office Specialist and be the first point of connection for patients—creating a welcoming, efficient, and compassionate experience from the moment they walk in. In this role, you’ll play a vital part in supporting patient care by coordinating appointments, managing workflows, and ensuring every interaction reflects our commitment to exceptional service. If you’re organized, people-focused, and passionate about making a difference in your community, this is a great opportunity to grow within a supportive, team-driven environment. We offer career growth opportunities, a comprehensive benefits package, and competitive pay based on level of education and experience. Apply today and grow your career with a team that truly values you.

Requirements

High School Diploma or GED degree (Required)
3 - 4 years experience in a related field (Required)

Responsibilities

Answering incoming telephone lines and handles and distributes calls.
Demonstrates flexibility and takes initiative in seeking or accepting additional assignments.
Schedules patient appointments. Informs department of issues.
Accurately inputs patient registration information and updates patient insurance and demographic information.
Accepts payments and logs appropriately.
Demonstrates courtesy and respect toward families, community professionals and agencies, office personnel and team members. Follows JCAHO and HIPAA protocols; access to patient information will be limited to what is necessary to perform the job.
Handles patient complaints and refers to manager as appropriate.
Answering, handling and screening incoming telephone calls.
Greeting and registering patients.
Filing and preparing charts.
Check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments.
Completing daily bank deposit.
Day-end reconciliation duties.
Completing charge/receipt-entry and charge-receipt summaries for all office-related services (at some locations).