Front Office Specialist - Women's Health

TriHealth•Liberty Township, OH

2h•Onsite

About The Position

At TriHealth, our Front Office Specialists are the first connection patients make with our care teams — setting the tone for a positive, compassionate, and seamless experience. When you join TriHealth, you join a system committed to caring for people: our patients, our community, and you.

Requirements

High School Diploma or GED degree
3 - 4 years experience in a related field

Responsibilities

Answering, handling, and screening incoming telephone calls.
Greeting and registering patients.
Filing and preparing charts.
Check-out functions, including review of encounter form data, collection of co-payments, and scheduling follow-up appointments.
Completing daily bank deposit.
Day-end reconciliation duties.
Completing charge/receipt-entry and charge-receipt summaries for all office-related services (at some locations).
Answers incoming telephone lines and handles and distributes calls.
Demonstrates flexibility and takes initiative in seeking or accepting additional assignments.
Schedules patient appointments.
Informs department of issues.
Accurately inputs patient registration information and updates patient insurance and demographic information.
Accepts payments and logs appropriately.
Demonstrates courtesy and respect toward families, community professionals and agencies, office personnel and team members.
Follows JCAHO and HIPAA protocols; access to patient information will be limited to what is necessary to perform the job.
Handles patient complaints and refers to manager as appropriate.