Front Office Specialist/MA - McCullough Hyde

TriHealth•Oxford, OH

2d•Onsite

About The Position

At TriHealth, Front Office Specialist/MA's make a meaningful impact every day. We’re committed to creating an exceptional place to work and receive care—one built on strong values, teamwork, and respect. Here, you’ll be supported by a compassionate community, grow your clinical skills, and contribute to high‑quality patient care in a trusted health system. We are looking for a candidate to work as a front office specialist and medical technician for the sleep and pain clinic. Join us and be part of a team that leads with purpose, supports your development, and stays true to the values that define who we are at our core.

Requirements

High School Degree
Registration
Check in triage
Vitals
Charge entry
EKG
Filing and Medical Records
1-2 years experience in a related field

Responsibilities

Accurately documents all care rendered to a patient and all actions taken on behalf of a patient in the patient’s medical record. Supports QI processes. Is knowledgeable and can verbalize the QI process and its application per quarter per disease.
Analyzes fast claim report daily, makes corrections and proactively coordinates information to billing company. Schedules patient for next visit at time of checkout, while maintaining front office professional appearance. Follows JCAHO, HIPAA protocols.
Appropriately triages patient calls and assures the proper disposition of calls to meet patient needs. Notifies physician with emergency complaints and demonstrates competency in clinical care protocols including 911and HIPAA.
Access to patient information will be limited to what is necessary to perform the job.
Demonstrates proficiency in Front Office procedures, collects co-pays, answer phone prior to voice mail, records payment and provides receipts, correctly registers patient demographics, validates demographics per visit. Notifies patient of balance and offers payment plan process. Copies insurance cards.
Demonstrates proficiency in assisting with medical procedures on adults and children. Maintains annual competencies. Records vital signs, weight, height, head circumference, if applicable, per visit. This includes assuring that the patient’s right to privacy, dignity and respect is maintained in both the performance of medical procedures and in the appropriate use of the medical record.
Handles patient complaints and refers to manager as appropriate.