Front Office Specialist I - TCP The Woodlands

Texas Children's Medical Center•Conroe, TX

1d•Onsite

About The Position

At our company, our mission starts with our people. Guided by our HEART values—Humility, Excellence, Accountability, Respect, and Trust—we strive to create a workplace where teammates feel valued, supported, and empowered to do their best work every day. As a Front Office Specialist, you'll coordinate and perform the scheduling of patients, receive and greet visitors, answer and handle incoming calls, coordinate the referral process, enter accurate billing information into the system, and transmit accurate claims. Think you’ve got what it takes?

Requirements

H.S. Diploma or GED Required
1 Year or More of Related Experience Required

Responsibilities

Greet patients and visitors upon arrival utilizing Creating SMILES philosophies and AIDET principles
Assist patients with check in/check out
Answer telephone within three (3) rings and directs calls per practice protocol
Document complete and error free messages in telephone encounter and routes to appropriate area per practice protocol
Enter hospital charges into electronic billing system with 100% accuracy and within timelines established by practice protocol
Assess patient’s eligibility for referral by verifying coverage with payer prior to initiating referral
Document eligibility in the electronic health record per practice protocol
Schedule appointments per practice protocol
Demonstrate ability to use judgment when scheduling provider’s template
Verify and documents coverage of services prior to patient being seen by a provider per practice protocol
Monitor Account Work queue and Patient Work queue on a weekly basis and determine appropriate corrective action and completes required corrections
Assure electronic health record is complete and ready for provider use prior to patient being seen
Collect and disseminate mail and deliveries per practice protocol
Monitors returned mail work queue and corrected in electronic billing system within fourteen (14) days