Front Office Specialist/Clinical TA

Therapy Tree • Phoenix, AZ

3d • Hybrid

About The Position

Therapy Tree is a pediatric speech, occupational, and physical therapy clinic in need of an experienced, hard-working Front Office Specialist to join our team. (Bilingual is required).

Our Philosophy
At Therapy Tree, we endeavor to treat the whole person with a multidisciplinary family-centered approach. We are one tree with many branches, and we coordinate together to provide the best overall outcome for our patients and to empower children and adults to live more rich and fulfilling lives. We provide evidence-based, results-oriented therapy which is tailored to meet the needs of each individual.
At Therapy Tree, we LOVE working with children! Our therapists use motivating and fun activities to encourage children, capture their interest, and provide successful and motivating experiences in order to help children to progress in their skills and to develop a love for learning and a strong self-esteem.

Requirements

• High School Diploma or GED (plus 1 year of related experience/training or equivalent combination).
• At least three years of experience working with children.
• Bilingual (English/Spanish) is highly encouraged.
• Ability to acquire a Fingerprint Clearance Card.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and a typing speed of at least 40 WPM.
• Strong written, verbal, problem-solving, and interpersonal communication skills.

Responsibilities

• Welcomes patients and visitors, verifies contact and insurance information, and registers patients into the system.
• Manages appointment scheduling, prepares medical charts, and ensures complete confidentiality of patient data.
• Performs full benefits verification, contacts insurance payers to confirm coverage details/costs, and handles precertifications.
• Coordinates patient referrals and exchanges data with referral sources to ensure complete administrative documentation.
• Collects co-payments, prepares charge tickets, and accurately enters billing and insurance information into the system.
• Answers phone calls, screens inquiries, and provides routine, non-medical instructions to patients and families.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED