Front Office Specialist and Medical Assistant - Primary Care

TriHealth•Wilmington, OH

11d

About The Position

This position adheres to all of the regular responsibilities and duties of a front office specialist and medical assistant. This position is cross trained to perform duties in both front and back office to enhance efficiency and continuity of delivery of patient care; work cooperatively within the team concept demonstrating flexibility, motivation and commitment to quality patient care.

Requirements

High School Degree
Registration
Check in triage
Vitals
Charge entry
EKG
Filing and Medical Records
1-2 years experience in a related field

Responsibilities

Accurately documents all care rendered to a patient and all actions taken on behalf of a patient in the patient’s medical record.
Supports QI processes.
Is knowledgeable and can verbalize the QI process and its application per quarter per disease.
Analyzes fast claim report daily, makes corrections and proactively coordinates information to billing company.
Schedules patient for next visit at time of checkout, while maintaining front office professional appearance.
Follows JCAHO, HIPAA protocols.
Appropriately triages patient calls and assures the proper disposition of calls to meet patient needs.
Notifies physician with emergency complaints and demonstrates competency in clinical care protocols including 911and HIPAA.
Access to patient information will be limited to what is necessary to perform the job.
Demonstrates proficiency in Front Office procedures, collects co-pays, answer phone prior to voice mail, records payment and provides receipts, correctly registers patient demographics, validates demographics per visit.
Notifies patient of balance and offers payment plan process.
Copies insurance cards.
Demonstrates proficiency in assisting with medical procedures on adults and children.
Maintains annual competencies.
Records vital signs, weight, height, head circumference, if applicable, per visit.
This includes assuring that the patient’s right to privacy, dignity and respect is maintained in both the performance of medical procedures and in the appropriate use of the medical record.
Handles patient complaints and refers to manager as appropriate.