Front Office Specialist and Medical Assistant- Mason Urgent Care
About The Position
Front Office Specialist and Medical Assistant- TriHealth Priority Care- Mason- Up to $1,000 Sign On Bonus Join the TriHealth Priority Care team and help deliver fast, physician-connected care when patients need it most — from Sunday coughs to after-hours injuries. With walk in access, onsite X rays, low co-pays, and a wide range of services from stitches to flu treatment, you’ll make a real difference by providing convenient, affordable care in your community. If you’re passionate about helping patients, get immediate, high-quality care without the hassle of traditional urgent care, Priority Care is where your impact starts the moment they walk through the door. Location: Mason: 8350 Arbor Square Drive, Mason, OH 45040 Work Schedule: (3) 12 Hour Shifts Every 3 rd Weekend Rotating Holidays Incentives & Benefits: In addition to a comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement—this role offers competitive pay based on education level and experience . This position also has up to a $1,000 Sign On Bonus. Please view our benefits page https://careers.trihealth.com/what-we-offer/benefits Job Overview: This position adheres to all the regular responsibilities and duties of a front office specialist and medical assistant. This position is cross trained to perform duties in both front and back office to enhance efficiency and continuity of delivery of patient care; work cooperatively within the team concept demonstrating flexibility, motivation and commitment to quality patient care.
Requirements
- High School Degree
- Registration
- Check in triage
- Vitals
- Charge entry
- EKG
- Filing and Medical Records
- 1-2 years experience in a related field
Responsibilities
- Accurately documents all care rendered to a patient and all actions taken on behalf of a patient in the patient’s medical record.
- Supports QI processes.
- Is knowledgeable and can verbalize the QI process and its application per quarter per disease.
- Analyzes fast claim report daily, makes corrections and proactively coordinates information to billing company.
- Schedules patient for next visit at time of checkout, while maintaining front office professional appearance.
- Follows JCAHO, HIPAA protocols.
- Appropriately triages patient calls and assures the proper disposition of calls to meet patient needs.
- Notifies physician with emergency complaints and demonstrates competency in clinical care protocols including 911and HIPAA.
- Access to patient information will be limited to what is necessary to perform the job.
- Demonstrates proficiency in Front Office procedures, collects co-pays, answer phone prior to voice mail, records payment and provides receipts, correctly registers patient demographics, validates demographics per visit.
- Notifies patient of balance and offers payment plan process.
- Copies insurance cards.
- Demonstrates proficiency in assisting with medical procedures on adults and children.
- Maintains annual competencies.
- Records vital signs, weight, height, head circumference, if applicable, per visit.
- This includes assuring that the patient’s right to privacy, dignity and respect is maintained in both the performance of medical procedures and in the appropriate use of the medical record.
- Handles patient complaints and refers to manager as appropriate.
Benefits
- medical
- dental
- vision
- paid time off
- retirement plans
- tuition reimbursement
- competitive pay based on education level and experience
- up to a $1,000 Sign On Bonus
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
