Front Office Coordinator Urgent Care

Tennessee Orthopaedic Alliance, East TN • Knoxville, TN

23h

About The Position

General Summary: A nonexempt position responsible for initial patient contact and front office duties associated with a patient appointment to a physician’s office. Schedule: - Wednesday 8:00am-8:00pm - Thursday 8:00am-8:00pm - Friday 8:00am-8:00pm - Saturday 11:00am-3:00pm - Monday 8:00am-8:00pm - Tuesday 8:00am-8:00pm/1:00pm-8:00pm

Requirements

• High school diploma.
• Minimum two years medical office experience preferred.

Responsibilities

• Looks patients in the eye and welcomes patient with excellent customer service.
• Checking in and/or checking out patients for physician appointments.
• Verification of patient’s demographics, PCP, referring physician, insurance coverage and co-pay, at time of visit.
• Entering patient demographic information in the practice management system.
• Verifies and distributes patient history.
• Scans/sorts all forms related to front office processes.
• Manages and coordinates all internal referrals.
• Scheduling return appointments for patients.
• Collection of copayments, patient balances and form fees.
• Distributes requested documents to patients.
• Completes/balances end of day batch processes.
• Maintains and communicates patient wait times.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED