Front Office Specialist and Medical Assistant - Primary Care

TriHealth • Wilmington, OH

14d

About The Position

Job Overview: This position adheres to all of the regular responsibilities and duties of a front office specialist and medical assistant. This position is cross trained to perform duties in both front and back office to enhance efficiency and continuity of delivery of patient care; work cooperatively within the team concept demonstrating flexibility, motivation and commitment to quality patient care. Job Requirements: High School Degree Registration Check in triage Vitals Charge entry EKG Filing and Medical Records 1-2 years experience in a related field

Requirements

• High School Degree
• Registration
• Check in triage
• Vitals
• Charge entry
• EKG
• Filing and Medical Records
• 1-2 years experience in a related field

Responsibilities

• Accurately documents all care rendered to a patient and all actions taken on behalf of a patient in the patient’s medical record.
• Supports QI processes.
• Is knowledgeable and can verbalize the QI process and its application per quarter per disease.
• Analyzes fast claim report daily, makes corrections and proactively coordinates information to billing company.
• Schedules patient for next visit at time of checkout, while maintaining front office professional appearance.
• Follows JCAHO, HIPAA protocols.
• Appropriately triages patient calls and assures the proper disposition of calls to meet patient needs.
• Notifies physician with emergency complaints and demonstrates competency in clinical care protocols including 911and HIPAA.
• Access to patient information will be limited to what is necessary to perform the job.
• Demonstrates proficiency in Front Office procedures, collects co-pays, answer phone prior to voice mail, records payment and provides receipts, correctly registers patient demographics, validates demographics per visit.
• Notifies patient of balance and offers payment plan process.
• Copies insurance cards.
• Demonstrates proficiency in assisting with medical procedures on adults and children.
• Maintains annual competencies.
• Records vital signs, weight, height, head circumference, if applicable, per visit.
• This includes assuring that the patient’s right to privacy, dignity and respect is maintained in both the performance of medical procedures and in the appropriate use of the medical record.
• Handles patient complaints and refers to manager as appropriate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED