Front Office Specialist and Medical Assistant- Liberty Urgent Care

TriHealth•West Chester, OH

31d•Onsite

About The Position

Join the TriHealth Priority Care team and help deliver fast, physician-connected care when patients need it most — from Sunday coughs to after-hours injuries. With walk in access, onsite X rays, low co-pays, and a wide range of services from stitches to flu treatment, you’ll make a real difference by providing convenient, affordable care in your community. If you’re passionate about helping patients, get immediate, high-quality care without the hassle of traditional urgent care, Priority Care is where your impact starts the moment they walk through the door.

Requirements

High School Degree
Registration
Check in triage
Vitals
Charge entry
EKG
Filing and Medical Records
1-2 years experience in a related field

Responsibilities

Accurately documents all care rendered to a patient and all actions taken on behalf of a patient in the patient’s medical record.
Supports QI processes. Is knowledgeable and can verbalize the QI process and its application per quarter per disease.
Analyzes fast claim report daily, makes corrections and proactively coordinates information to billing company.
Schedules patient for next visit at time of checkout, while maintaining front office professional appearance.
Follows JCAHO, HIPAA protocols.
Appropriately triages patient calls and assures the proper disposition of calls to meet patient needs.
Notifies physician with emergency complaints and demonstrates competency in clinical care protocols including 911and HIPAA.
Access to patient information will be limited to what is necessary to perform the job.
Demonstrates proficiency in Front Office procedures, collects co-pays, answer phone prior to voice mail, records payment and provides receipts, correctly registers patient demographics, validates demographics per visit.
Notifies patient of balance and offers payment plan process.
Copies insurance cards.
Demonstrates proficiency in assisting with medical procedures on adults and children.
Maintains annual competencies.
Records vital signs, weight, height, head circumference, if applicable, per visit.
This includes assuring that the patient’s right to privacy, dignity and respect is maintained in both the performance of medical procedures and in the appropriate use of the medical record.
Handles patient complaints and refers to manager as appropriate.