Temporary Front Office Service Representative

University of California, Irvine•Irvine, CA

4d•Onsite

About The Position

Founded in 1965, UC Irvine is a member of the prestigious Association of American Universities and is ranked among the nation’s top 10 public universities by U.S. News & World Report. The campus has produced five Nobel laureates and is known for its academic achievement, premier research, innovation and anteater mascot. Led by Chancellor Howard Gillman, UC Irvine has more than 36,000 students and offers 224 degree programs. It’s located in one of the world’s safest and most economically vibrant communities and is Orange County’s second-largest employer, contributing $7 billion annually to the local economy and $8 billion statewide. To learn more about UC Irvine, visit www.uci.edu.

Requirements

Minimum of one year of experience in a medical office, healthcare setting, or high-volume customer service environment.
Experience using computerized scheduling systems, electronic medical records (EMR), or other healthcare information systems.
Strong interpersonal, communication, and organizational skills with the ability to provide excellent customer service.
Ability to maintain confidentiality and handle sensitive patient information in accordance with HIPAA regulations.
Ability to read, write, and follow written and oral instructions in English.
Must be able to provide proof of work authorization

Nice To Haves

Experience working in a student health center, outpatient clinic, or ambulatory care environment.
Knowledge of medical terminology and familiarity with healthcare front office workflows.
Experience with electronic health record systems such as Epic or similar EMR platforms.
Demonstrated ability to multitask, prioritize competing responsibilities, and work effectively in a fast-paced team environment.

Responsibilities

Schedule and coordinate patient appointments for General Medical, Specialty, and Nurse Clinics using the electronic scheduling system.
Greet patients, answer incoming calls, provide information, and deliver professional front office reception services.
Perform administrative and clerical tasks related to electronic medical records, patient registration, and document management.
Collaborate with clinical staff to facilitate efficient patient flow and support daily clinic operations while ensuring HIPAA compliance.