Front Office Representative, SAMF Primary Care & Internal Medicine NW, Full Time

Trinity Health • Fresno, CA

1d • Onsite

About The Position

Reporting to the Practice Manager, SAMF Primary Care- NW, this position is the first point of contact and creates the first impression of the medical office. The Front Office Representative is an expert at providing excellent customer services via phone and in person. This position is considered a crucial link between the patient and the care delivered by clinical and service staff. The incumbent must work collaboratively with all service staff in support of direct patient services, exhibiting flexibility, and embodying a “can do” attitude. The position exemplifies the core values and mission of the organization, always exercising utmost discretion, diplomacy and tact in patient/staff interactions.

Requirements

• High school diploma or equivalent is required.
• Current American Heart Association (AHA) Healthcare Provider CPR card is required.
• Attention to detail, ability to multi-task and flexibility is required.
• Strong computer skills with experience and proficiency with medical systems is required.
• Ability to operate general office business machines (e.g., fax, copiers, etc.) is required.
• Strong multi-tasking, planning, organization skills and ability to work independently as well as within a team is required.

Nice To Haves

• Two (2) years of prior experience as a health care front office assistant/receptionist is preferred.
• Knowledge of Medical Terminology is preferred.

Responsibilities

• Serve as the first point of contact and create the first impression of the medical office.
• Provide excellent customer service via phone and in person.
• Act as a crucial link between the patient and the care delivered by clinical and service staff.
• Work collaboratively with all service staff in support of direct patient services.
• Exhibit flexibility and embody a “can do” attitude.
• Exercise utmost discretion, diplomacy, and tact in patient/staff interactions.

Benefits

• We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED