FRONT OFFICE REPRESENTATIVE
Nevada Health Centers I•Elko, NV
•$0 - $18•Onsite
About The Position
The Front Office Representative performs all front desk activities and ensures completion of necessary paperwork while following all confidentiality and quality management policies.
Requirements
- High School Diploma or GED Equivalent
Nice To Haves
- 1 year experience as in a medical/dental front office role
- English/Spanish fluency
- Skill in operations computer databases
- Ability to read, write, and calculate mathematical figures.
- Knowledge of general office practices and procedures in a medical/dental clinic
- Knowledge of programs available that support nutritional/health education
- Ability to communicate in a courteous and professional manner via telephone and in person
- Ability to understand and respond appropriately, effectively, and sensitively to underserved populations
- Knowledge of ADA, CPT, and ICD-9-CM coding
Responsibilities
- Greet clients and patients
- Schedules patients’ office visits
- Complete patient reminders for appointment times
- Answers phone and take messages
- Addresses patient questions or concerns
- Insures patient confidentiality
- Communicates appropriate policy and procedure to patients
- Issues registration forms and checks for completion and accuracy
- Obtains current identification such as copies of ID card/driver’s license, insurance card and pertinent sliding fee documentation
- Identify sliding fee for patients
- Verifies insurance eligibility
- Follow appropriate patient walk-in process
- Enter registration information into computer for new patients; Obtains consent for treatment of minors when appropriate
- Files registration documents in medical records according to policy and procedures
- Handle superbill process to include: Obtains valid signature on superbill, work with clinic team to ensure all forms placed with superbill, check completeness of superbills, account for all used and voided superbills, post superbill payments
- Discusses account balance with patients; collect for current payments, past due payments or directs patients to the billing office when applicable
- Refers patients to eligibility/financial workers if available and necessary
- Ensures that daily log and cash on hand balances and all cash accounted for.
- Completes deposit slip, reconcile cash collected to cash-on-hand daily
- Provides general filing
- Ensures proper policy and procedure are followed with office duties, such as, DNKA, Lab Tracking, Refills, etc.
- Verifies and ensures competency when utilizing EMR and EPM system
Benefits
- Competitive compensation, with annual merit increases
- Company sponsored PPO medical plan and buy-up option, vision, and dental plans
- 403(b) retirement plan with employer match
- Generous time-off policy, and ten (10) paid holidays plus one (1) float holiday
- Company paid life/AD&D and long-term disability policies
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
