FRONT OFFICE REPRESENTATIVE

North Austin Pediatrics, P.A.•Cedar Park, TX

23h•Onsite

About The Position

North Austin Pediatrics is seeking a full-time Front Office Patient Services Representative to join our Cedar Park office location at 1401 Medical Parkway, Building B, Suite 100, in Cedar Park. We hope that you will embrace our mission to provide a personal approach to our patients while delivering the high-quality care that we are known for. Are you an empathetic and friendly person who is passionate about health and wellness? Do you enjoy creating a welcoming atmosphere for your clients? You might be just the person we are looking for! Since 1997 we pride ourselves on offering a caring, personalized approach while being committed to the highest quality of care that makes the office a welcoming environment for everyone. We have been passionate about serving the Austin area with offices in North Austin, Cedar Park, and Leander. This job ad is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. North Austin Pediatrics is an equal opportunity employer. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States. Please visit our website at www.northaustinpediatrics.com to learn more about the work that we do!

Requirements

Ability to employ tact, diplomacy, and compassion in addressing issues and patient needs is required
Excellent communication skills - written, verbal, and interpersonal--are required
Ability to relate to children
Must possess excellent time management skills
Well Organized and punctual
The ideal candidate will work within a front office position as the first-line of customer service in a medical office.
The Front Office Patient Services Representative greets the patient and will provide the clerical and financial services during the patient’s visit.
The Front Office Patient Services Representative candidate must be organized, detail oriented, and able to multi-task in this busy office setting.
At least one-year previous medical office experience is preferred for this position.
Candidate must also have great customer skills, be a team player, and the ability to relate well to children.
The shift availability for this role at the Leander office is Monday thru Friday shifts from 7:40am -5pm, with one Saturday morning shift every 4-6 weeks.

Responsibilities

Greet all patients upon arrival in a professional matter and present helpful first impression for the practice
Perform check in, check out medical office procedures
Route parents’ medical inquiries/triage calls to nurses, with corresponding patient charts
Schedule all patient appointments for the office, both new and follow up
Obtain patient information and update established patient demographics and insurance information
Verify patients’ insurance benefits on all visits
Maintaining the front desk office area and waiting room are clean and organized
Additional administrative duties