Front Office Representative

Choice Hotels International • Nashville, TN

1d

About The Position

The role of Front Office Representative requires an individual the ability to provide superior guest service in a fast-paced, hotel environment, ensuring 100% guest satisfaction. The Radisson Hotel Nashville is looking for a Front Office Representative to join our Rooms Team! WHAT WE OFFER: Our quirky group offers a break from the repetition, with no two days that are ever the same. Day 1, we are pleased to offer: Hotel Discounts at over 7,000 Choice Hotels 1st of the Month after 30 Days of Employment: Full benefits package, including health, dental, vision, short & long term disability, auto insurance, and so much more! 401(k) Retirement Plan 90 Days: Paid Vacation and Sick Time 8 Paid Holidays Paid Bereavement 1 Year: Paid Floating Holidays

Requirements

• Strong customer service experience required
• Ability to maintain a positive and professional attitude when handling all situations
• Solid computer skills
• Ability to push/pull up to 30lbs
• Ability to work flexible schedule, including morning, afternoons, nights and weekends
• Excellent communication skills
• Must possess a strong team spirit
• Ability to stand, stoop or bend for entire shift

Nice To Haves

• Previous hotel experience preferred
• Opera experience preferred

Responsibilities

• Receives and processes incoming guests
• Primarily PM Shift
• Ensure a delightful, seamless arrival and departure for our guests.
• Greets guest and processes hotel registration and other transactions
• Keeps current on hotel accommodations, services and local attractions
• Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction
• Records resolutions to guest complaints on the “Make it Right” log
• Works with other departments as appropriate to arrange for services requested by the guest
• Stays current with developments in the hotel by reviewing and updating the communication log
• Prepares end of shift summaries and communications for management and other shifts
• Encourages day to day up selling of guest accommodations and promotes hotel amenities, food & beverage outlets, hotel services and loyalty program
• Makes reservations in accordance with hotel’s yield management practices
• Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards
• May be responsible for answering and fielding all calls to the hotel, both internal and external
• Identifies and records special billing instructions and notifies Accounting
• Obtains appropriate approvals and signatures for guest transactions
• Follows hotel policy on cash banks
• Maintains confidentiality of guest information
• Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
• Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Performs other duties required to provide the service brand behavior and genuine hospitality
• Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Benefits

• Hotel Discounts at over 7,000 Choice Hotels
• Full benefits package, including health, dental, vision, short & long term disability, auto insurance, and so much more!
• 401(k) Retirement Plan
• Paid Vacation and Sick Time
• 8 Paid Holidays
• Paid Bereavement
• Paid Floating Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees